Effective: from 20 July 2025

Welcome to our website! Please read this document carefully before finalizing your order, because by finalizing your order you accept the contents of these GTC!

If you have any questions about these Terms and Conditions, the use of the website, the products, the purchase procedure or if you would like to discuss your specific needs with us, please contact us using the contact details provided.

1. masthead

Details of the Service Provider (Seller, Company):

Name: Lukács Zoltán Lajos e.v. (Pico-Bello)

Registered office: 6075 Páhi, III. district farm 61.

Address for correspondence: 6075 Páhi, III. district farm 61.

Tax number: 65378247-2-23

Phone number: +36 20 409 4010

E-mail: info@pico-bello.hu

Website: https://pico-bello.hu/

Data of the service provider:

Name: sybell Informatika Kft.

Head office: 1158 Budapest, Késmárk u. 7/B 2. floor 206.

Contact: info@sybell.hu

2. Concepts

Parties: Seller and Buyer together

Consumers: a natural person acting outside the scope of his/her profession, self-employment or business activity

Consumer contract: a contract where one of the parties is a consumer

Website: pico-bello.hu website, which is considered as a tool for remote peer-to-peer communication;

Treaty: a contract of sale between the Seller and the Buyer using the Website and electronic mail;

Device for remote peer-to-peer communication: an instrument capable of making a contractual statement in the absence of the parties for the purpose of concluding a contract. Such means include, in particular, addressed or unaddressed printed matter, standard letters, advertisements published in the press with order forms, catalogues, telephones, faxes and Internet access devices;

Contract between remote parties: a consumer contract concluded without the simultaneous physical presence of the parties in the context of a distance sales system organised for the supply of the goods or services covered by the contract, where the parties use a means of distance communication only to conclude the contract;

Product: all marketable movable property included in the offer of the Website, placed on the Website and intended for sale, which is the subject of the Contract;

Enterprise: a person acting in the course of his or her profession, self-employment or business;

Buyer/Ön: the person who enters into a contract with the person making a purchase offer via the Website;

Good standing: In the case of contracts concluded between a consumer and a business (hereinafter "consumer contracts"), the Civil Code,

1. (a) a guarantee for the performance of the contract which the undertaking voluntarily assumes for the proper performance of the contract, in addition to its statutory obligation or in the absence thereof; and
2. b) the mandatory legal guarantee.

3. Relevant legislation

In particular, the following legislation applies to the Contract:

• Act CLV of 2007 on consumer protection;
• Act CVIII of 2007 on certain aspects of electronic commerce services and information society services;
• Act V of 2007 on the Civil Code (CC);
• Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables;
• Government Decree 45/2014 (II.26) on the detailed rules of contracts between consumers and businesses;
• 19/2014 (IV. 29.) NGM Decree on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business

4. Scope, adoption and amendment of the GTC

The content of the contract concluded between us is governed by these General Terms and Conditions (hereinafter "GTC"), in addition to the provisions of the applicable mandatory legislation, and by the additional information on the website. Accordingly, these General Terms and Conditions contain the rights and obligations of you and us, the conditions of the contract, the time limits for performance, the delivery and payment terms, the liability rules and the conditions for exercising the right of withdrawal.

You must read the provisions of these GTC before finalising your order. By purchasing through our online store, you agree to the provisions of these GTC and the GTC shall form an integral part of the contract between you and the Seller.

The Seller is entitled to change the provisions of these GTC within the limits of the applicable legislation. Please read the provisions of these GTC before making any purchase. Any modification of these GTC will be valid from the date of publication on the website. Any changes will not affect contracts (confirmed orders) already concluded up to that time.

5. Language of the contract, form of the contract

The language of the contracts covered by these GTC is Hungarian.

Contracts covered by these GTC are not written contracts and are not registered by the Seller.

6. Prices

Prices are in HUF. The Service Provider is exempt from VAT pursuant to Article 188 (1) - (2) of Act CXXVII of 2007 on General Sales Tax (hereinafter: VAT Act), so the prices do not include VAT.

Prices are indicative and subject to change without notice.

7. Complaints and redress

7.1. Contact details

The consumer may submit consumer complaints about the product or the Seller's activities to the following contact details:

Phone: +36 20 409 4010

Internet address: https://pico-bello.hu/

E-mail: info@pico-bello.hu

7.2. Complaints handling

The Seller must endeavour to carry out the repair or replacement within a maximum of fifteen days. If the consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint, the Seller shall immediately take a record of the complaint and its position and provide a copy to the consumer or send it by email. The Seller shall keep a record of the consumer's reported claim and take delivery of the product in the event of a warranty problem, certified by a receipt.

If any consumer dispute between the Seller and the consumer is not resolved in the negotiations, the following enforcement options are available to the consumer:

Complain to the consumer authorities. If you notice a breach of your rights as a consumer, you have the right to complain to the consumer protection authority in your place of residence. Once the complaint has been examined, the authority will decide whether to take consumer protection proceedings. The first level consumer protection authority is the district office competent for the consumer's place of residence, a list of which can be found at: http://jarasinfo.gov.hu/

Court proceedings. The customer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure.

Please note that you can lodge a consumer complaint with us. If your consumer complaint is rejected, you also have the right to take your complaint to the Conciliation Board of the place where you live or stay: the conciliation procedure can only be initiated if the consumer tries to settle the dispute directly with the business concerned. The conciliation body designated in the consumer's request is competent to take action instead of the competent body, at the consumer's request.

The conciliation body is responsible for settling consumer disputes out of court. The conciliation body's task is to attempt to reach an agreement between the parties to resolve the consumer dispute and, if this is unsuccessful, to rule on the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. The conciliation body shall, at the request of the consumer or the business, advise on the rights and obligations of the consumer.

The conciliation body's proceedings are initiated at the request of the consumer. The request must be submitted in writing to the chairman of the conciliation body: the requirement of written form may be met by letter, telegram, telex or fax, or by any other means which permits the recipient to store the data addressed to him permanently for a period of time adequate for the purposes for which the data were intended and to display the data in their unaltered form and content.

The application must include

• the name, residence or domicile of the consumer,
• the name, registered office or place of business of the business involved in the consumer dispute,
• if the consumer has requested the designation of the competent conciliation body instead of the body having jurisdiction,
• a brief description of the consumer's position, the facts supporting it and the evidence to support it,
• a statement by the consumer that the consumer has tried to resolve the dispute directly with the business concerned
• a declaration by the consumer that he has not initiated proceedings before any other conciliation body, that no mediation procedure has been initiated, that no application for a claim has been lodged or that no application for an order for payment has been submitted,
• a motion for a decision of the panel,
• the consumer's signature.

The request must be accompanied by the document or a copy (extract) of the document to the content of which the consumer refers as evidence, in particular the written statement by the undertaking rejecting the complaint or, failing this, any other written evidence available to the consumer that the required conciliation has been attempted.

If the consumer acts through an authorised representative, the authorisation must be attached to the application.

More information on the Conciliation Boards is available here: http://www.bekeltetes.hu

For more information on the local Conciliation Boards, click here: http://www.bekeltetes.hu/index.php?id=testuletek

8. Copyright

Pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: the Copyright Act), the website is considered a copyright work, and therefore all parts of it are protected by copyright. The Copyright Act (Szjt. Pursuant to Article 16 (1) of the Copyright Act, the unauthorised use of the graphic and software solutions, computer program creations contained on the website, or the use of any application that may be used to modify the website or any part thereof, is prohibited. Even with the written consent of the copyright holder, any material from the Website and its database may be reproduced only with reference to the Website and with acknowledgement of the source.

The rightholder is Zoltán Lajos Lukács

9. Partial invalidity, code of conduct

If a clause of the GTC is legally invalid or ineffective, the remaining clauses of the contract remain in force and the invalid or defective clause is replaced by the applicable provisions.

The Seller does not have a code of conduct under the Unfair Commercial Practices Act.

10. Operation of digital content, technical protection measures

The availability of the servers providing data on the website is above 99.9% per year. Regular backups of the entire data content are made so that the original data content can be restored in the event of a problem. The data displayed on the website is stored in a MySQL database. Sensitive data is stored with appropriate levels of access protection.

11. Information on the essential characteristics of the products

On the website, information on the essential characteristics of the products available for purchase is given in the descriptions of each product. The information on the product page is for information purposes only! The pictures are sometimes illustrations, the colours may not always correspond to reality!

12. Correction of data entry errors - Responsibility for the accuracy of the data provided

You will always have the opportunity to modify the information you enter during the order process before finalising the order. Please note that it is your responsibility to ensure that the information you provide is entered accurately, as the product will be invoiced and shipped based on the information you provide. By placing your order, you acknowledge that the Seller is entitled to charge you for any damages and costs resulting from your incorrect data entry or inaccurate data. The Seller excludes any liability for performance based on inaccurate data entry. Please note that an incorrectly entered e-mail address or a saturation of the storage space associated with the mailbox may result in non-delivery of the confirmation and may prevent the conclusion of the contract.

13. Procedure in case of incorrect price

It is possible that - for example due to a technical error - the price on the website is incorrect. In case of an incorrect price, we are not able to accept the order (your offer) at the incorrect price and we are not obliged to sell the product at the incorrect price. No contract will be concluded between us in the event of an incorrect price being offered. If you make an offer at an incorrect price and it is automatically confirmed by the system, this does not constitute acceptance of the offer by us. If you bid (place an order) at the wrong price, the Seller's representative will draw your attention to the correct price and may offer to conclude a contract at the correct price. You are not obliged to make an offer and enter into a contract at the correct price communicated by the Seller instead of the incorrect price. No contract will be concluded between the parties.

14. Use of the website

14.1. Selection of the Product

You can choose and order from the products in the store. Click on the product of your choice to see more information about it. The products are marked with an illustrated photo. The accessories and decorative elements shown in the photos are not part of the product, unless specifically highlighted in the product description. Please note that we cannot be held responsible for any typographical errors or incorrect information! If you wish to purchase a product, please add it to a virtual shopping cart by clicking on the „Add to cart” button. By clicking on the „Shopping Cart” button, you will find the products you have added to your shopping cart, the total amount of your invoice and the shipping costs. Here you can check the correctness of your order, in particular the prices and quantities, which you can modify or correct as required. The shopping cart will automatically calculate the total amount of your order.

14.2. Sending the order

If you are happy with the quantity of products in your basket, have checked the total amount and decided you want to buy them, simply click on the “Proceed to checkout” button. You can also shop without registering in our store, so you have three options to choose from: if you are already a registered customer if you want to register as a new customer if you want to register or if you want to shop without registering. If you want to register as a new customer, please enter your shopping details, which will be stored in the system and you will only need to log in the next time you shop. For purchases without registration, enter your billing and shipping address. In the next step, select the delivery method that suits you best. You will then be asked to select a payment method that suits you. If you agree with the contents of your order, click on the „Submit Order” button to submit your order.

14.4. Finalisation of the order (bidding)

If you are satisfied that the contents of your order correspond to the products you wish to order and that your details are correct, you can complete your order by clicking on the „Submit Order” button. The information provided on the website does not constitute an offer by the Seller to enter into a contract. In the case of orders covered by these GTC, you are considered to be the Bidder and the contract is concluded upon acceptance by the Seller of the offer made by you through the Website, in accordance with the provisions of these GTC.

By clicking on the „Submit Order” button, you expressly acknowledge that your offer shall be deemed to have been made and that your declaration shall be subject to payment in the event of confirmation by the Seller in accordance with these GTC.

14.5. Processing of the order, conclusion of the contract

You are bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller within 48 hours in accordance with these general terms and conditions, you are released from your obligation to bid.

You may place your order at any time. The Seller will confirm your offer by e-mail no later than the working day following the day on which your offer is sent, indicating the code/article number of the products ordered, the price of the services requested, the delivery terms, the total price and the order ID. The contract is concluded upon acceptance by the Seller of your offer.

14.6. Payment methods

Bank transfer

You can also pay for the products by bank transfer. Data required for the transfer: beneficiary's bank: Raiffeisen Bank Zrt.; beneficiary's name: Lukács Zoltán Lajos ev.; beneficiary's account number: 12062003-01877104-00100005.

14.7. Methods of receipt

Own delivery

Your order will be delivered to you by our own vehicle.

GLS home delivery

The GLS courier service will deliver the ordered product to the delivery address you specify, where you can collect it in person.

MPL home delivery

The MPL courier service will deliver the product to the delivery address you have specified, where you can collect it in person.

14.8. Deadline for performance

The general delivery time for the order is 30 days maximum from the date of order confirmation. This delivery date is indicative and any deviation from it will be notified by e-mail. By accepting these general terms and conditions, you acknowledge that the Seller expressly excludes any liability for damages for exceeding the delivery time.

14.9. Reservation of rights, reservation of title

Some products on our website may have been discontinued. We reserve the right to refuse all or part of orders that have already been confirmed. Partial fulfilment can only be made after consultation with you. In the event of advance payment of the purchase price of the product, the amount will be refunded to you within 5 working days.

15. General rules on discounts

The following rules apply to gift vouchers, discount coupons and promotional codes issued by the Seller to the Buyer (hereinafter referred to as "discounts").

Discounts with other discounts (gift voucher, discount, discount coupon, promotion) cannot be combined. Discounts are not redeemable for gift vouchers and do not apply to custom-made products (other than gift vouchers).

The discounts can only be redeemed during the online order placed on the Seller's website within their validity period. Expired discounts cannot be used. When ordering online, the Customer must clearly indicate the discount code on the order form. The Seller reserves the right to redeem discounts previously issued to the Buyer, as agreed with the Buyer, until the order is confirmed.

The discounts issued are registered by the Seller on the basis of unique codes. The record includes the code, the amount or amount of the discount, the date of issue, the name and email address of the Buyer and the fact of redemption.

The Buyer is obliged to keep the unique code of the discount secret, and the Seller shall not be liable for its disclosure, theft or unauthorized use by any other person.

The customer may transfer the discounts to a third party, but in doing so waives the discounts he/she is entitled to. The third party may redeem the discounts, in addition to the normal redemption rules, by providing the Customer's name and/or email address.

If the unused discount code issued to the Customer within its validity period becomes unavailable to the Customer or is destroyed, the Seller will replace it by sending it to the Customer in electronic form or redeem it during the ordering process, if the Customer expressly requests it.

Reproduction, duplication, copying or falsification of discounts is prohibited.

The Seller is entitled to unilaterally modify the rules applicable to discounts and the period of validity of the discounts issued. However, the modification of the rules shall take effect only from the date on which the Seller has published it on its website or expressly brought it to the Buyer's attention.

15.1. Gift vouchers

The gift voucher cannot be exchanged for money and cannot be returned, i.e. if the value of the purchase is less than the value of the gift voucher, the entire gift voucher will be used.

The gift voucher can be used within 1 year from the date of issue.

15.2. Discount coupons

The paper or electronic discount coupon issued by the Seller to the Buyer can be used by the Buyer within the discount indicated on the coupon (% discount) and within the period indicated on the coupon, but not more than 180 days from the date of issue. Individual discounts and promotions cannot be combined.

15.3. Promotion codes

If the Buyer receives a promotional code from the Seller in the form of an email to validate the discount, the Buyer may use it within the time limit indicated in the email when placing an online order, according to the terms and conditions indicated in the email, but not more than for the products on the website. Individual discounts and promotions cannot be combined.

 

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Privacy notice

1. Name and contact details of the Data Controller

Name of the data controller: Lukács Zoltán Lajos ev. (hereinafter referred to as the "Data Controller")

Address of the controller: 6075 Páhi, III. district farm 61.

E-mail address of the controller: info@pico-bello.hu

Telephone number of the data controller: +36 20 409 4010

Website: https://pico-bello.hu/

2. Data processing on the website

Legal background, legal basis, purpose, scope of the personal data processed and duration of the processing.

2.1. Information about the use of cookies

What is a cookie?

The Data Controller uses so-called cookies when you visit the website. A cookie is a set of letters and numbers that our website sends to your browser to save certain settings, facilitate the use of our website and help us to collect some relevant statistical information about our visitors. Cookies do not contain any personal information and are not used to identify an individual user. Cookies often contain a unique identifier - a secret, randomly generated sequence of numbers - that is stored on your device. Some cookies are deleted after you close the website, and some are stored on your computer for a longer period of time.

Legal background and legal basis for cookies:

The background for data processing is provided by Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (Infotv.) and Act CVIII of 2001 on Certain Aspects of Electronic Commerce Services and Information Society Services. In accordance with Article 5 (1) (a) of the Privacy Act.

Main features of the cookies used by the website:

Cookies strictly necessary for operation: These cookies are essential for the use of the website and allow you to use the basic functions of the website. Without them, many of the site's features will not be available to you. The lifetime of these types of cookies is limited to the duration of the session.

PHPSESSID Keeps the user session state between page requests until browser is closed

JSESSIONID Assigns a unique, anonymous identifier to each page open to improve the usability of the page until the browser is closed

wp_woocommerce_session_ Keeps the contents of your shopping cart when navigating between pages until you close your browser

woocommerce_items_in_cart Keeps the contents of the shopping cart when navigating between pages until the browser is closed

wc_cart_hash_ Associates a unique identifier with each customer so that the system can link orders to the customer 1 day

Cookies to improve the user experience: These cookies collect information about a user's use of the website, such as which pages they visit most often or what error messages they receive from the website. These cookies do not collect any information that identifies the visitor, i.e. they are completely general, anonymous information. We use the information they provide to improve the performance of the website. The lifetime of these types of cookies is limited to the duration of the session.

Google Analytics cookie: Google Analytics is Google's analytics tool that helps website and app owners to get a more accurate picture of their visitors„ activities. It may use cookies to collect information and report statistics about website usage without identifying visitors individually to Google. The main cookie used by Google Analytics is the ”__ga" cookie. In addition to generating reports from website usage statistics, Google Analytics, together with some of the advertising cookies described above, can also be used to display more relevant ads in Google products (such as Google Search) and across the web.

Google Adwords cookie: When someone visits our site, the visitor's cookie ID is added to the remarketing list. Google uses cookies - such as NID and SID cookies - to personalise the ads you see in Google products, such as Google Search. It uses such cookies, for example, to remember your recent searches, your previous interactions with advertisements from individual advertisers or search results, and your visits to advertisers' websites. The AdWords conversion tracking feature uses cookies. To track ad sales and other conversions, cookies are saved on a user's computer when they click on an ad. Some common uses of cookies include: selecting ads based on what is relevant for a particular user, improving campaign performance reporting, and avoiding displaying ads that the user has already viewed.

Cookie acceptance cookie (cookie-popup): When you arrive on the site, the warning window will accept the cookie storage statement. Lifetime 365 days.

Facebook pixel (Facebook cookie) A Facebook landing page is a code that allows the website to report conversions, create audiences and provide the site owner with detailed analytics about how visitors use the site. The Facebook remarketing pixel tracking code is used to display personalised offers and ads to website visitors on the Facebook interface. The Facebook remarketing list is not personally identifiable. For more information about Facebook Pixel / Facebook Account, click here:

https://www.facebook.com/business/help/651294705016616

What does it mean?

The use of the „Google Analytics cookie” and „Facebook pixel” allows third parties, including Facebook, to collect or receive data from the Site and other Internet sites using cookies, data collection signals and similar data storage technologies and to use this data to provide measurement services, or make advertising more targeted.

You can access and check the collection and use of data for the purpose of targeting ads and the mechanism for implementing this decision on the following websites:

http://www.aboutads.info/choices

http://www.youronlinechoices.eu/

You can manage your Facebook ad preferences on the following website in order to display more relevant ads to you:

https://www.facebook.com/ads/preferences/

Find out more about Facebook ads: https://www.facebook.com/ads/about/

What happens if I do not accept the use of cookies?

If you do not accept the use of cookies, certain features will not be available to you. For more information on how to delete cookies, please click on the links below:

Internet Explorer: https://support.microsoft.com/hu-hu/help/278835/how-to-delete-cookie-files-in-internet-explorer

Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

Chrome: https://support.google.com/chrome/answer/95647?hl=en

2.2. Data processing in connection with ordering and invoicing

Legal background and legal basis for data processing:

The background of data processing is provided by the provisions of Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (Infotv.) and Act C of 2000 on Accounting (Sztv.). In accordance with Article 5 (1) (a) of the Data Protection Act, the data processing is based on your consent and - in case of withdrawal of consent - on the fulfilment of the legal obligation of the Data Controller under Article 6 (5) (a) of the Data Protection Act.

Purpose of the processing:

Issue invoices in accordance with the law and fulfil the obligation to keep accounting records. Pursuant to Article 169 (1) to (2) of the Tax Act, companies must keep accounting documents that directly and indirectly support the accounting.

Scope of the data processed:

Name, address, e-mail address, telephone number.

Duration of processing:

Invoices issued must be kept for 8 years from the date of issue of the invoice, pursuant to Section 169 (2) of the State Act. Please be informed that if you withdraw your consent to the issuing of the invoice, the Data Controller is entitled to retain your personal data obtained during the issuing of the invoice for 8 years pursuant to Section 6 (5) a) of the Information Act.

2.3. Data processing related to the transport of goods

Legal background and legal basis for data processing:

The legal basis for data processing is the provisions of Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (Infotv.). In accordance with Article 5 (1) (a) of the Freedom of Information Act.

Purpose of the processing:

The purpose of data processing for the delivery of goods is to deliver the ordered goods to you, with the assistance of our contractual partner, in accordance with your requirements.

Scope of the data processed:

Name, address, e-mail address, telephone number.

Duration of processing:

The Data Controller shall process the data for the duration of the delivery of the ordered goods.

2.4. Data processing in connection with the sending of newsletters

Legal background and legal basis for data processing:

The background of data processing is provided by Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (Infotv.) and Act XLVIII of 2008 on the Basic Conditions and Certain Restrictions of Economic Advertising Activities (Grt.). Article 5 (1) a) and the provisions of the Grt. 6(1) to (2) of the GDPR.

Purpose of the processing:

The purpose of processing your data is to keep you informed about the latest and best offers and promotions. Please be informed that we may place advertisements not only of the Data Controller but also of other companies in the newsletter, but we do not transfer your personal data to them.

Scope of the data processed:

Name, address, e-mail address, telephone number, IP address.

Duration of processing:

Until the data subject's consent is withdrawn.

2.5. Processing of data in connection with registration

Legal background and legal basis for data processing:

The background for data processing is provided by Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information (Infotv.) and Act V of 2013 on the Civil Code (Civil Code). In accordance with Article 5 (1) (a) of the Privacy Act.

Purpose of the processing:

By storing the data provided during registration, the Data Controller can provide a more convenient service (e.g. the data subject does not have to re-enter the data for a new purchase).

Scope of the data processed:

In the course of processing, the Data Controller processes your name, address, telephone number, e-mail address, the characteristics of the product purchased and the date of purchase.

Duration of processing:

Until your consent is withdrawn.

2.6. Other data processing

If the Data Controller intends to carry out further processing, it shall provide prior information on the essential circumstances of the processing (legal background and legal basis of the processing, purpose of the processing, scope of the data processed, duration of the processing).

You are informed that the Data Controller must comply with written requests for data from public authorities based on a legal mandate. The Data Controller shall keep a record of the data transfers in accordance with Article 15 (2)-(3) of the Data Protection Act (to which authority, what personal data, on what legal basis, when the Data Controller transferred the data), the content of which the Data Controller shall provide information on request, unless the provision of information is excluded by law.

3. On the use of data processors and their activities related to data processing

3.1. Processing for the purpose of storing personal data

Name of the data processor: Sybell Informatika Kft.

Head office: 1158 Budapest, Késmárk u. 7/B 2. floor 206.

Contact details of the data processor:

Phone number: +36 1 707 67 27

E-mail address: info@sybell.hu

The Processor shall store the personal data on the basis of a written contract with the Controller. It is not entitled to access the personal data.

3.2. Data processing activities related to the transport of goods

Name of the data processor: Magyar Posta Zrt.

The data processor is located at 114-116 Üllői út, Budapest, district X.

Phone number of the data processor: +36-1-7678282

E-mail address of the data processor: ugyfelszolgalat@posta.hu

The Processor shall assist in the delivery of the ordered goods on the basis of a written contract with the Data Controller. In doing so, the Data Processor may process the name, address and telephone number of the customer for the duration of the delivery of the ordered goods, after which it shall delete them immediately.

The name of the data processor is GLS General Logistics Systems Hungary Kft.

The data processor is located at 2, GLS Europa utca, 2351 Alsónémedi, Hungary.

E-mail address of the data processor: adatvedelem@gls-hungary.com

The Data Processor will assist in the delivery of the ordered goods on the basis of a contract with the Data Controller. In doing so, the Data Processor may process the name, address and telephone number of the customer for the duration of the delivery of the ordered goods, after which it shall delete them immediately.

3.3. Data processing activities related to the sending of newsletters

Name of company operating the newsletter sending system: .... (mailerlite.com)

Contact details of the data processor:

Contact:

Seat:

The Data Processor contributes to the sending of newsletters on the basis of a contract with the Data Controller. In doing so, the Data Processor shall process the name and e-mail address of the data subject to the extent necessary for the sending of the newsletter, and shall delete it without delay at the request of the data subject.

3.4. Invoicing related data processing activities

Name of the data processor:

The location of the data processor:

Contact:

Telephone number of the data processor:

E-mail address of the data processor:

The Data Processor shall assist in the production of invoices on the basis of a contract with the Data Controller. In doing so, the Data Processor shall process the name and address of the data subject to the extent necessary for accounting records, for the period of time pursuant to Section 169 (2) of the Act, after which it shall delete them without delay.

3.5. Data security measures

The Data Controller declares that it has implemented appropriate security measures to protect personal data against unauthorised access, alteration, disclosure, transmission, disclosure, erasure or destruction, accidental destruction or accidental damage and inaccessibility resulting from changes in the technology used.

4. Your rights in relation to data processing

For the duration of the processing, you are entitled to:

• the right to information,
• the right to rectify the data,
• the right to erasure,
• the right to block data,
• the right to protest.

You may request information from the Controller about the processing of your personal data within the period of processing. The Data Controller shall inform you in writing, in an intelligible form, of the data processed, the purposes, legal basis and duration of the processing, as well as, where the data have been further processed, the persons to whom and for what purposes the data are or have been disclosed, as soon as possible after the request, but not later than 25 days.

You may request the Controller to correct your personal data within the period of processing. The Controller shall comply with your request within 15 days at the latest.

You have the possibility to request the deletion of your personal data, which the Data Controller will comply with within 15 days at the latest. The right to erasure does not apply if the Controller is obliged by law to store the data further, nor in cases where the Controller is entitled to further process the personal data (for example in connection with invoicing) in accordance with Article 6(5) of the Data Protection Act.

You may request the Controller to block the personal data if the final deletion of the data would harm the legitimate interests of the data subject. Personal data blocked in this way may be processed only for as long as the purpose which precluded the deletion of the personal data continues to exist.

You may object to the processing of your personal data,

• if the processing or transmission of personal data is necessary solely for compliance with a legal obligation to which the Controller is subject or for the purposes of the legitimate interests pursued by the Controller, the recipient or a third party, except in the case of mandatory processing and in the case provided for in Article 6(5) of the Data Protection Act;
• if the personal data is used or disclosed without your consent for direct marketing, public opinion polling or scientific research.

The Data Controller shall examine the objection within the shortest possible time from the date of the request, but not later than 15 days, decide whether the objection is justified and inform you in writing of its decision. If the controller does not comply with the data subject's request for rectification, blocking or erasure, it shall, within 25 days of receipt of the request, communicate in writing or, with the data subject's consent, by electronic means, the factual and legal grounds for refusing the request for rectification, blocking or erasure.

5. Remedies

If you believe that the Data Controller has violated a legal provision on data processing or has failed to comply with a request, you may initiate an investigation procedure with the National Authority for Data Protection and Freedom of Information to terminate the alleged unlawful processing (mailing address: 1530 Budapest, PO Box 5., e-mail: ugyfelszolgalat@naih.hu ).

You are also informed that you may take legal action against the Controller in the event of a breach of the legal provisions on data processing or if the Controller has not complied with a request.

6. Amendments to the Privacy Notice

The Data Controller reserves the right to amend this Privacy Notice. By using the website after the amendment comes into force, you accept the amended privacy policy.

 

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Consumer information

on the basis of Government Decree 45/2014 (II. 26.)

1. Information on the consumer's right of withdrawal

The consumer has the right to withdraw from the contract without giving a reason according to Article 20 of Government Decree 45/2014 (26.II.). The consumer may exercise his right of withdrawal

1. a) in the case of a contract for the sale of goods
2. aa) the product,
3. ab) in the case of the sale of several products, if the supply of each product takes place at different times, the last product supplied,

within fourteen days of the date of receipt by the consumer or a third party other than the carrier and indicated by the consumer.

Nothing in this point shall affect the consumer's right to exercise his right of withdrawal as set out in this point during the period between the date of conclusion of the contract and the date of receipt of the goods.

2. Cancellation notice, exercise of the consumer's right of withdrawal or termination

The consumer may exercise the right provided for in Article 20 of Government Decree 45/2014 (26.II.) by sending a clear declaration to this effect or by using this declaration form, which can also be downloaded from the website, to the following address: 6075 Páhi, District III; info@pico-bello.hu

3. Sample declaration for withdrawal

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Addressed to: Zoltán Lajos Lukács

Address: 6075 Páhi, District III. farm 61.

I/We, the undersigned, declare that I/we exercise my/our right of withdrawal/cancellation in respect of the contract for the purchase of the following product(s) or the provision of the following service(s):

Date of conclusion of contract/date of acceptance:

Name of the consumer(s):

Address of the consumer(s):

The purchase price should be returned to the following bank account (please fill in if you would like to receive a bank transfer):

 

Signature of the consumer(s): (only in case of paper declaration)

Celtic

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4. Validity of the consumer's withdrawal

The right of withdrawal shall be deemed to have been exercised in time if the consumer sends his declaration within the 14 calendar day period.

The burden of proving that the consumer exercised his right of withdrawal in accordance with this provision is on the consumer.

The Seller shall acknowledge the consumer's withdrawal on an electronic medium upon receipt.

5. Obligations of the Seller in the event of withdrawal by the consumer

5.1. Seller's obligation to refund

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall reimburse the total amount paid by the consumer as consideration, including the costs incurred in connection with the performance, including the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs caused by the choice of a mode of transport other than the least costly usual mode of transport.

5.2. Method of the Seller's refund obligation

In the event of withdrawal or termination in accordance with Article 22 of Government Decree 45/2014 (26.II.), the Seller shall refund the amount returned to the consumer in the same way as the payment method used by the consumer. Subject to the express consent of the consumer, the Seller may use a different method of payment for the refund, but the consumer shall not be charged any additional fee. The Seller shall not be liable for any delay caused by the Consumer providing an incorrect and/or inaccurate bank account number or postal address.

5.3. Additional costs

If the consumer has explicitly chosen a mode of transport other than the least costly usual mode of transport, the Seller is not obliged to reimburse the additional costs resulting from this. In such a case, we shall be obliged to reimburse up to the amount of the standard delivery charges indicated.

5.4. Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the goods or has proved beyond reasonable doubt that he has returned them, whichever is the earlier. We are not able to accept consignments sent by post.

6. In the event of withdrawal or termination of the consumer's obligations

6.1. Return of the product

If the consumer withdraws from the contract in accordance with Article 22 of Government Decree 45/2014 (26.II.), the consumer must return the product immediately, but no later than fourteen days from the date of withdrawal, or hand it over to the Seller or a person authorised by the Seller to receive the product. The return shall be deemed to have been effected in time if the consumer returns the goods before the expiry of the time limit.

6.2. Payment of costs related to the return of the product

The consumer bears the cost of returning the product. The product must be returned to the following address:

Addressee data:
Zoltán Lajos Lukács
6075 Páhi, District III. farm 61.
+36 20 409 4010
info@pico-bello.hu

The Seller is not in a position to accept a COD parcel.

6.3 Consumer liability for depreciation

The consumer is liable for depreciation resulting from use beyond that necessary to establish the nature, characteristics and functioning of the product.

7. Exclusion of the right of withdrawal

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in accordance with the provisions of the law 45/2014 (II.26(1) of the Government Regulation, in particular in the cases provided for in points „c” and „e”: „in the case of a product which is not prefabricated, which has been manufactured on the basis of instructions or at the express request of the consumer, or a product which is clearly tailored to the consumer; „in the case of a product in closed packaging which cannot be returned after opening after delivery for reasons of health protection or hygiene.

8. Warranty, product guarantee, warranty

This section of the Consumer Information Notice has been prepared pursuant to the authorisation of Article 9(3) of Government Decree 45/2014 (II.26.), using Annex 3 of Government Decree 45/2014 (II.26.).

8.1. Accessories warranty

In which cases can you exercise your right to a warranty?

In the event of defective performance by the Seller, you may claim against the Seller under the rules of the Civil Code.

What rights do you have under a warranty claim?

You may - at your option - make the following warranty claims:

You may request a repair or replacement, unless one of these is impossible or would impose a disproportionate extra cost on the Seller compared to any other request you have made. If you have not requested or could not request the repair or replacement, you may request a proportionate reduction in the price or you may have the defect repaired or replaced at the Seller's expense or, as a last resort, you may withdraw from the contract.

You can switch from one warranty right to another, but you will bear the cost of the switch unless it was justified or the Seller gave a reason for it.

What is the time limit for you to claim your warranty?

You must notify us of the defect as soon as you discover it, but no later than two months after the defect is discovered. However, you should note that you cannot claim any rights to claim for defects beyond the two-year limitation period from the date of performance of the contract.

Who can you claim against?

You may assert a warranty claim against the Seller.

What are the other conditions for enforcing your rights under the warranty?

Within six months from the date of performance, you can claim for a defect, provided that you prove that the goods or services were provided by the Seller. However, after six months from the date of performance, you will have the burden of proving that the defect which you have discovered existed at the time of performance.

8.2. Product warranty

In which cases can you exercise your right to a product guarantee?

In the event of a defect in a movable item (product), you can choose between a warranty claim for accessories or a product warranty claim.

What rights do you have under a product warranty claim?

As a product warranty claim, you can only ask for the defective product to be repaired or replaced.

In which cases is the product considered defective?

A product is defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

What is the deadline for you to claim under the product warranty?

You have two years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your right to claim under a product warranty against the manufacturer or distributor of the movable item. You must prove that the product is defective in order to make a product warranty claim.

In which cases is the manufacturer (distributor) exempted from its product warranty obligation?

The manufacturer (distributor) is only exempted from its product warranty obligation if it can prove that:

• manufactured or marketed the product for purposes other than its business, or
• the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
• the defect in the product results from the application of a legal or regulatory requirement.

The manufacturer (distributor) only needs to prove one reason for exemption.

Please note that you may not claim both a warranty for accessories and a product warranty for the same defect at the same time. However, if your product warranty claim is successful, you may assert your accessory warranty claim against the manufacturer for the replaced product or repaired part.

9. Good Standing

9.1. In which cases can you exercise your right to a guarantee?

In the event of defective performance, the debtor is contractually obliged to provide a guarantee.

9.2. Duration of the guarantee

The warranty period is two years for sales prices up to HUF 10,000 but not exceeding HUF 250,000, and three years for sales prices above HUF 250,000. The warranty does not cover damage resulting from improper use! In case of repair, the Buyer shall bear the transport costs. In all cases, the intention to repair must be notified in advance by telephone or e-mail. The Seller is not able to accept a return parcel.

9.3. What are your rights under the warranty and within what time limits?

Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain consumer durables defines the cases of mandatory warranty. For Products not covered by this provision, the Seller does not provide any warranty. The warranty claim may be asserted within the warranty period. If the person obliged to provide the guarantee does not fulfil his obligation within a reasonable period of time at the request of the person entitled, the guarantee claim may be brought before a court within three months of the expiry of the period set in the request, even if the guarantee period has already expired. Failure to comply with this time limit shall result in forfeiture of the right. In other respects, the rules applicable to the exercise of rights under a warranty shall apply mutatis mutandis to the enforcement of a warranty claim. The guarantee period shall begin on the date of delivery of the consumer goods to the consumer or, where the installation is carried out by the undertaking or its agent, on the date of installation. Please contact the manufacturer for any warranty claims beyond the warranty period.

9.4. Mandatory cases of warranty:

- Household appliances with a selling price of HUF 10 000 or more, in particular refrigerators, freezers, combined refrigerators, electric cookers, washing machines, spin dryers, tumble dryers and any combination thereof, dishwashers, irons, water heaters, heating, air-conditioning and other air-conditioning equipment, vacuum cleaners, steam cleaning machines, carpet cleaning machines, floor scrubbing and polishing machines, sewing machines, knitting machines, electric water heaters, pumps;
- Small electric kitchen appliances with a selling price of HUF 10 000 or more, in particular microwave ovens, toasters, toasters, coffee makers, coffee machines, kettles, food processors, grillers, fryers, waffle makers, doughnut makers, waffle makers, sandwich makers, electric pancake maker, electric pizza maker, electric rotisserie, electric frying pan, electric popcorn maker, electric contact grill, rotisserie, mini cooker, rice cooker, pasta cooker, egg cooker, food steamer, air mixer, fruit juicer;
- Gas appliances with a selling price of HUF 10 000 or more, in particular stoves, convectors, gas boilers, gas boilers, gas barbecues, gas stoves, gas fires, gas fires, gas lamps;
- garden machinery and non-motorised gardening tools with a selling price of up to HUF 10 000, in particular hoes, lawnmowers, lawn mowers, push mowers;
- Hand power tools with a selling price of up to HUF 10 000, in particular chain saws, drills, impact drills, angle grinders, circular saws, planers;
- medical aids and appliances with a sales price of HUF 10 000 or more and a shelf life of at least one year, and sunglasses;
- Health care products and devices with a selling price of up to HUF 10 000, in particular electric massagers, magnetic products and light therapy devices;
- means of transport with a sales price of HUF 10 000 or more, in particular bicycles, electric bicycles, electric scooters, quad bikes, motorcycles, mopeds, cars, caravans, motor caravans, caravans with trailers, trailers;
- Motorised watercraft with a selling price of HUF 10 000 or more;
- childcare articles with a selling price of up to HUF 10 000, in particular changing and washing stands, pushchairs, highchairs, highchairs, highchairs and highchairs with table mounts, safety seats;
- Child monitoring equipment with a selling price of up to HUF 10 000, in particular respiratory monitors, heart monitors, baby monitors;
- Children's swings, slides and similar activity toys for indoor and outdoor use in the home with a selling price of up to HUF 10 000;
- Lighting products with a selling price of up to HUF 10 000, in particular luminaires and light sources;
- Security alarm and signalling devices with a selling price of up to HUF 10 000;
- Electronic communications terminal equipment with a selling price of HUF 10 000 or more, in particular telephones, mobile telephones, fax machines, multifunctional equipment;
- communications equipment with a selling price of HUF 10 000 or more, in particular answering machines, hands-free kits, satellite receivers and AM Micro antenna systems and their components, televisions, projectors, video recorders, radios, car radios, radio alarm clocks, satellite locator, record player, tape and cassette recorder, CD recorder and player, DVD recorder and player, game console, Blu-ray player and recorder, desktop media player, personal audio system, mixing table, amplifier, loudspeaker, speaker, loudspeaker, microphone and earphone, head-set;
- Information technology equipment with a selling price of HUF 10 000 or more, in particular desktop computers, laptops, notebooks, tablets, PDAs, monitors, printers, scanners, cameras, film and sound recording cameras, video cameras and camcorders, voice recorders, photo printers, film and slide scanners, MP3 and MP4 players, portable media players, memory sticks, memory cards, battery chargers, calculators and pocket calculators;
- office equipment with a selling price of up to HUF 10 000, in particular shredders, photocopiers and laminators;
- projectors and cinematographic equipment with a selling price of HUF 10 000 or more, in particular film projectors, overhead projectors, film enlargers, film projectors and film processors;
- Optical instruments with a selling price of up to HUF 10 000, in particular binoculars, binoculars, microscopes, telescopes;
- Instruments with a selling price of up to HUF 10 000;
- Watches and jewellery with a retail price of up to HUF 10 000;
- Indoor and outdoor furniture and recliners with a selling price of up to HUF 10 000;
- Meters, generators, power supplies with a selling price of up to HUF 10 000;
- Firearms with a selling price of up to HUF 10 000;
- sports equipment, hunting and fishing equipment with a selling price of up to HUF 10 000;
- beauty appliances powered by electricity with a selling price of up to HUF 10 000, in particular hairdryers, hair stylers, body hair clippers, epilators and electric shavers;
- Fur clothing products made of fine and semi-precious furskins with a selling price of up to HUF 50 000;
- Windows and doors with a selling price of up to HUF 10 000, in particular windows, interior and exterior doors, garage doors;
- Shading devices with a selling price of up to HUF 10 000, in particular manual or motorised roller blinds, reluxes, awnings, strip curtains;
- Intercom, camera surveillance system with a selling price of up to HUF 10 000;
- Garage door and other door drives and controls with a selling price of up to HUF 10 000;
- Shower cubicle, bathtub, faucet with a selling price up to 10 000 HUF;
- Solar collectors and solar panel systems with a selling price of up to HUF 10 000;
- Toy hoverboard, toy electric scooter, toy drone with a selling price of up to HUF 10 000;
- drones with a selling price of HUF 10 000 or more, which are classified in an open category under specific legislation;
- accessories and components for products of the above product groups with a selling price of HUF 10 000 or more.

9.5 When is the Seller released from his warranty obligation?

The Seller shall be released from its warranty obligation only if it proves that the cause of the defect arose after performance.

Please note that you may not make a warranty claim and a guarantee claim or a product warranty claim and a guarantee claim for the same defect at the same time, but you will have the rights under the guarantee irrespective of the warranty rights.

Thank you for your purchase!

Best regards:
Zoltán Lukács, Pico-Bello